Eyes on the Prize

Video cameras have long been fixtures in the retail environment. For years they’ve peered down from on high as watchful eyes lest anything go amiss on the floor. But they’ve always been more of a preventative instrument than a proactive one. That’s changing. Along with the swell of other technology sweeping through the retail scene,  […]

read more

Shoplifting for Dummies

Alack and alas, it is all too common a given that if you’re in retail, you’ve been stolen from. Consider: small shop owners lose an estimated $1,000 a month to theft, and retail crime costs every Canadian household about $200 annually. The National Association for Shoplifting Prevention in the States estimates that 27 million of […]

read more

How to Shrink Employee Shrinkage

It is, alas, a sad reality that everyone in retail knows what it’s like to be stolen from. Sadder, still, is that they’re more often than not being ripped off by their own employees. And so it’s critical to pay attention to the stuff and to institute measures to stave it off. Employees steal from […]

read more

Retail Futurist Predicts Canadian Scene

Last week, the future of retail spilled out across a boardroom in Montreal. That was thanks to Doug Stephens, a so-called “retail futurist” who dropped in on a conference of Quebec retailers to apprise them of what he foresees as the markers in the retail world’s next stretch. Stephens is the Toronto-based founder of the […]

read more

The Secret to the Perfect End Cap

The end cap is one of the cornerstones of the retail landscape. Here is where shoppers take a breather from their straightaway stretches. And here is where retailers get an opportunity to drive category or brand sales unlike any other. An end cap is an easy win for both sides of the divide, in theory. […]

read more

Canada’s Retail Sector and its Seismic Shifts

It all started with Eaton’s. When one of Canada’s oldest and most illustrious retailers filed for bankruptcy in 1999, and the 130-year-old granddaddy of the department store scene closed its catalogue for the last time, the country suffered the first taste of a loss it would come to know too well. The news last week […]

read more

Colour in Merchandising and Store Design

Including colour in a retail environment and your merchandising is about more than simply dressing up the drab neutrals that are the standard backdrops for such worlds. Indeed, colour is a powerful motivator for prompting the very activity that defines a store’s existence: shopping.   Turns out humans experience dramatic emotional responses to colours that […]

read more

How to Ignore Seasonal Merchandising Opportunities

Right on schedule — which is to say, the day after the Halloween displays were torn down — Christmas has arrived in RetailLand. And so begins that stretch of the calendar year that’s equal parts the most money-making and the most maddening. Given the bustle of activity that naturally swirls during the holidays, the range […]

read more

Social Media Meets Merchandising

Social media is the force behind so much of the modern world these days, it should surprise no one to learn that it informs merchandisers’ decisions on what choices they make for their shelves. This fact is confirmed by way of the 2014 Merchandise Planning and Allocation Benchmark report, which declares that 39 percent of […]

read more

Merchandising Q&A: Jay Brown

Jay Brown is a superintendent with Canada’s Best Merchandising Services. But before joining the company two-and-a-half years ago, he was busy racking up a very crowded resume. Born and raised in southern Ontario, Brown went to school to be a police officer. He’s since amassed job experience in fields as diverse as retail, finance and […]

read more